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sales hotline
As soon as you realise that you need to change your order please contact us on +44 (0)7854 177650. If you amend your order, you may find there are changes to your delivery timescale and/or the price you pay for the item (as you will be charged the current selling price on the day you amend the order). if you wish to cancel or change your order after agreeing your delivery date, wereserve the right to recover the costs associated with that delivery. This will be confirmed with you at the time of cancellation. Once you have taken delivery of your order private United Kingdom customers have certain cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000 ("the Regulations"). For full details the Regulations must be consulted, but in summary:

  • the right to cancel must be exercised on or before the end of the seventh day following the day of delivery of the goods;
  • any customer wishing to exercise this right to cancel must notify the vendor at either of the following addresses: in writing to Fronnar Limited, Alveley Industrial Estate, Alveley WV15 6HG United Kingdom (addressed to The Sales Dpt) or by E-Mail to This email address is being protected from spambots. You need JavaScript enabled to view it.
  • as a further condition of the right to cancel customers must also arrange (at their own expense) to return the goods in an unused, undamaged and saleable condition to the address referred to in (b) above as soon as possible (if the vendor pays the return cost then this will be deducted from any refund). The goods will be deemed returned when actually received by the vendor at the said address in the condition stipulated;
  • pending the return of the goods they must be kept in good condition;
  • customers shall be entitled to a full refund (less any charges referred to in (c) above) on full compliance with the foregoing.

Any goods made to customers' specifications, produced on a commission basis or clearly personalised are excluded from the right to cancel.